Audio Support | Music Marvel https://musicmarvel.com Music Teaching and Assessment Software Thu, 31 Mar 2022 21:46:28 +0000 en hourly 1 https://wordpress.org/?v=6.6.4 https://musicmarvel.com/wp-content/uploads/2022/11/New-Music-Marvel-Logo-Keys-Only-100x100.png Audio Support | Music Marvel https://musicmarvel.com 32 32 What do I do if the count-in is not audible? https://musicmarvel.com/2021/12/30/what-do-i-do-if-the-count-in-is-not-audible/ https://musicmarvel.com/2021/12/30/what-do-i-do-if-the-count-in-is-not-audible/#comments Thu, 30 Dec 2021 20:38:40 +0000 https://musicmarvel.com/?p=10007 Piano Marvel offers a count-in when using Play mode. If you find that you cannot hear the count-in during Play mode but can hear the accompaniment and/or metronome and all other audio on the device, please refresh the page. Reloading should clear up the issue. If the issue persists, you may want to try using Chrome (if you are using Edge) or using the plugin version of Piano Marvel by installing the Piano Marvel plugin software available for Mac and Windows computers. If you have any questions or concerns, please email us at contactus@pianomarvel.com.

]]> https://musicmarvel.com/2021/12/30/what-do-i-do-if-the-count-in-is-not-audible/feed/ 7 How do I whitelist Piano Marvel to run on computers, iPads and networks? https://musicmarvel.com/2020/12/17/how-do-i-whitelist-piano-marvel-to-run-on-computers-ipads-and-networks/ https://musicmarvel.com/2020/12/17/how-do-i-whitelist-piano-marvel-to-run-on-computers-ipads-and-networks/#comments Thu, 17 Dec 2020 19:58:33 +0000 https://musicmarvel.com/?p=7673

PC Whitelisting:

1. Check the Windows firewall settings to ensure that the Piano Marvel plugin is allowed through the firewall.

2. If the computer has antivirus software installed, check that the software settings are allowing the Piano Marvel Plugin to run  (Usually located at C:/Program Files X86/Piano Marvel Plugin/Startup)

3. If the computer has antivirus software installed, check that the software settings are allowing the Piano Marvel Plugin to connect to the internet.

4. Please ensure that you do not have any browser extensions that are blocking the Piano Marvel plugin, and that you are not using DuckDuckGo.

MAC Whitelisting:

1. Check the MAC firewall settings  (Under System Preferences/Security & Privacy) to ensure that the Piano Marvel plugin is allowed through the firewall.

2. If the computer has antivirus software installed, check that the software settings are allowing the Piano Marvel Plugin to run  (Usually located at Macintosh HD/Applications/PianoMarvel/PianoPlugin)

3. If the computer has antivirus software installed, check that the software settings are allowing the PianoPlugin to connect to the internet.

iPad Whitelisting:

iPads will only be restricted by network settings. See “Network Ports” below.

Network Ports:

If you have removed restrictions on your firewall and are still unable to connect the Piano Marvel plugin to the internet, please ensure that ports 5010, 19420 and 80 are open. Piano Marvel will attempt to use port 5010 first and default to port 80 if it is unavailable. Ports 5010 and 19420 use a web socket protocol to connect the plugin to the browser.  

]]> https://musicmarvel.com/2020/12/17/how-do-i-whitelist-piano-marvel-to-run-on-computers-ipads-and-networks/feed/ 4 I’m not getting a score in Piano Marvel or No MIDI connection https://musicmarvel.com/2020/12/17/im-not-getting-a-score-in-piano-marvel-or-no-midi-connection/ https://musicmarvel.com/2020/12/17/im-not-getting-a-score-in-piano-marvel-or-no-midi-connection/#comments Thu, 17 Dec 2020 19:56:31 +0000 https://musicmarvel.com/?p=7670  If you are not getting a score in Piano Marvel it could be caused by several things. Please try the steps below to troubleshoot this issue.

1) Browser

We recommend using either the latest version of Google Chrome or Firefox. If you are already using one of these browsers, please try the other.

2) Check Your Plugin Software Version (for Mac and PC users only, Chromebook, iPhone, and iPad users skip this step)

Make sure that you are using the latest version of the Piano Marvel plugin.  Please visit http://pianomarvel.com/download to find the latest version for your system.

3) MIDI Connection

Make sure that the MIDI cable is connected properly. On most cables, there is an input and an output. Usually, the input of the cable goes to the output of the keyboard and the output of the cable goes to the input of the keyboard. Check the MIDI cable’s documentation to verify if your cable should be connected this way. (Note: if you have an M-AUDIO MIDI cable, this is not the case. It will connect in to in and out to out)

4) Drivers (Webapp/Computer users only)

Check the MIDI cable manufacturer’s website for drivers for your MIDI cable. If your instrument connects through USB only, the manufacturer of your instrument should have drivers available on their website.

*If you are using a Yamaha piano, please install the appropriate driver for your instrument from the Yamaha website.  We recommend doing an internet search for USB MIDI driver for Yamaha (model of piano) for (Windows/Mac, whichever you are using).

5) Restart

Please restart your computer after installing any drivers.

6) USB Ports

If you are still having MIDI connection problems, close out of Piano Marvel, switch the MIDI cable to another USB port, and try again. Also, if you are using a USB port hub, try plugging the USB plug straight into the computer. Some USB hubs can cause communication problems.

7) System Requirements

Make sure that your system meets the system requirements for Piano Marvel to run.

Windows: Windows 7 (with Windows updates), Windows 8, Windows 10 (At least 4GB RAM, recommended 6GB or more)

MAC: OSX 10.8.5 or later (Must have an Intel Core Processor) (At least 4GB RAM, recommended 6GB or more)

iPad: iPad operating system 12 or later

Chromebook and Linux: Please make sure that you are using Chrome browser.

Android: We currently do not have an Android app, but are working on one and hope to have it available in the next few months.

]]> https://musicmarvel.com/2020/12/17/im-not-getting-a-score-in-piano-marvel-or-no-midi-connection/feed/ 28 I don’t hear any sound from Piano Marvel https://musicmarvel.com/2020/12/16/pc-or-mac-i-dont-hear-any-sound-from-piano-marvel/ https://musicmarvel.com/2020/12/16/pc-or-mac-i-dont-hear-any-sound-from-piano-marvel/#comments Wed, 16 Dec 2020 23:35:12 +0000 https://musicmarvel.com/?p=7639  

Piano Marvel offers a count-in and accompaniment in Play Mode. If you are not hearing any accompaniment or the voice counting you in when you press Play, please follow the steps to correct the issue:

1. In a piece or exercise, look in the Mixer Controls in the lower right corner and make sure that the Accompaniment volume is turned up.

2. Check your device volume to make sure it is turned on and that no external speakers or headphones might be connected.

3. Restart the device and try the exercise or piece again.

4. If the audio is still not functioning, please email our support team at contactus@pianomarvel.com.

]]> https://musicmarvel.com/2020/12/16/pc-or-mac-i-dont-hear-any-sound-from-piano-marvel/feed/ 6 I can’t hear what I play/I have a MIDI controller https://musicmarvel.com/2020/12/16/i-cant-hear-what-i-play-i-have-a-midi-controller/ https://musicmarvel.com/2020/12/16/i-cant-hear-what-i-play-i-have-a-midi-controller/#comments Wed, 16 Dec 2020 23:29:49 +0000 https://musicmarvel.com/?p=7633

If you are using Piano Marvel with a MIDI controller, you will want to enable the virtual piano option. This will allow Piano Marvel to produce a piano sound when you play the keys that you will hear either through your device speakers, or headphones. You can enable the virtual piano by following these directions:

  1. From the dashboard, click on “Menu Options” and select “Instrument Settings.” In the Instrument Settings window, turn up the Virtual Piano volume slider.

2. You can also enable the virtual piano on the web app (Mac or PC) by adjusting the instrument volume in the mixer controls. Simply open any piece or exercise, then select the mixer controls at the bottom, and turn the instrument volume up.

]]> https://musicmarvel.com/2020/12/16/i-cant-hear-what-i-play-i-have-a-midi-controller/feed/ 7 Audio Set up/when to use which cable? https://musicmarvel.com/2020/12/16/audio-set-up-when-to-use-which-cable/ https://musicmarvel.com/2020/12/16/audio-set-up-when-to-use-which-cable/#comments Wed, 16 Dec 2020 22:45:13 +0000 https://musicmarvel.com/?p=7618 The best setup for your audio will depend on the audio connections that your piano/keyboard has available. We recommend watching the video below for a walkthrough of different audio setup options.

https://youtu.be/FkezfTRBt5o
]]> https://musicmarvel.com/2020/12/16/audio-set-up-when-to-use-which-cable/feed/ 3 Speed Troubleshoot for the Most Common Problems https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/ https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/#comments Fri, 11 Dec 2020 17:10:11 +0000 https://musicmarvel.com/?p=7599 Below is a quick list of steps you can do to fix the most common issues users may come across with Piano Marvel.

  • Retry the Song
  • Refresh/Reload the Page
  • Reconnect the MIDI Cable
  • Re-Configure your MIDI Instrument
  • Restart the Piano (Turn off then on again)
  • Restart the Computer or Device
  • Run updates for FireFox and or Google Chrome (for whichever browser you prefer to use) https://www.youtube.com/watch?v=AkXsnQLMZzM
  • Run your Windows or Mac Updates to the Latest Versions Possible

If these steps do not help, please look below for other common questions and solutions.

]]> https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/feed/ 38