iOS Support | Music Marvel https://musicmarvel.com Music Teaching and Assessment Software Mon, 23 Jan 2023 22:14:18 +0000 en hourly 1 https://wordpress.org/?v=6.6.4 https://musicmarvel.com/wp-content/uploads/2022/11/New-Music-Marvel-Logo-Keys-Only-100x100.png iOS Support | Music Marvel https://musicmarvel.com 32 32 How do I adjust the cursor color?/The cursor is distracting. https://musicmarvel.com/2021/02/12/how-do-i-adjust-the-cursor-color-the-cursor-is-distracting/ https://musicmarvel.com/2021/02/12/how-do-i-adjust-the-cursor-color-the-cursor-is-distracting/#comments Fri, 12 Feb 2021 20:14:37 +0000 https://musicmarvel.com/?p=7931 If you find the color density of the cursor to be too dark for your taste, or you would like to use the software without the cursor, you can do so. Simply click on your name in the upper right corner of the software, then go to Preferences, and adjust the cursor to the color density that you would prefer. You can turn it completely transparent if it is distracting, or you would like the extra challenge of playing without it.

]]> https://musicmarvel.com/2021/02/12/how-do-i-adjust-the-cursor-color-the-cursor-is-distracting/feed/ 4 How do I Select the Measures I Would Like to Practice? https://musicmarvel.com/2021/02/04/how-do-i-select-the-measures-i-would-like-to-practice/ https://musicmarvel.com/2021/02/04/how-do-i-select-the-measures-i-would-like-to-practice/#comments Thu, 04 Feb 2021 21:44:02 +0000 https://musicmarvel.com/?p=7902 There are multiple ways to practice a few measures without having to play through the entire piece. One way is to use the Learn mode, or slicings, in the piece. You can find these by clicking on the Learn button on the lower bar. You will see three options, Whole, Chopped, and Minced for many pieces (some pieces do not require all of the slicings, so not all slicings will be available on all pieces). The Whole will include the entire piece, as it sounds. The Chopped slicing will generally include smaller pieces, starting with 8 measures and working through the piece. Minced slicing will have the smallest portions, helping you to learn the piece in 4 measure sections. There will also be multiple tempos available in the slicings, so you can learn the piece more slowly and then increase to full speed.

The second way to select measures that you want to work on is available on iPhone, iPad, and the web app (for computers). When you are inside a piece and would like to practice a set of measures, but they do not correspond to a slicing already present for the piece, please click on the Mixer button in the lower right corner of the piece. On the left side of this box, you will see the start measure and start point and end measure and end point. The point would be the beat, so point one would be the first beat of the measure, and so on. You can select which measure and beat of the measure you want to start and stop on.

The third method of selecting measures to practice is only available on the web app, currently. You can use your mouse or click pad to highlight a section of the piece and then use Practice or Play mode to work on it. Don’t forget, if you have any questions, please feel free to contact us by email at contactus@pianomarvel.com!!

]]> https://musicmarvel.com/2021/02/04/how-do-i-select-the-measures-i-would-like-to-practice/feed/ 10 How do I whitelist Piano Marvel to run on computers, iPads and networks? https://musicmarvel.com/2020/12/17/how-do-i-whitelist-piano-marvel-to-run-on-computers-ipads-and-networks/ https://musicmarvel.com/2020/12/17/how-do-i-whitelist-piano-marvel-to-run-on-computers-ipads-and-networks/#comments Thu, 17 Dec 2020 19:58:33 +0000 https://musicmarvel.com/?p=7673

PC Whitelisting:

1. Check the Windows firewall settings to ensure that the Piano Marvel plugin is allowed through the firewall.

2. If the computer has antivirus software installed, check that the software settings are allowing the Piano Marvel Plugin to run  (Usually located at C:/Program Files X86/Piano Marvel Plugin/Startup)

3. If the computer has antivirus software installed, check that the software settings are allowing the Piano Marvel Plugin to connect to the internet.

4. Please ensure that you do not have any browser extensions that are blocking the Piano Marvel plugin, and that you are not using DuckDuckGo.

MAC Whitelisting:

1. Check the MAC firewall settings  (Under System Preferences/Security & Privacy) to ensure that the Piano Marvel plugin is allowed through the firewall.

2. If the computer has antivirus software installed, check that the software settings are allowing the Piano Marvel Plugin to run  (Usually located at Macintosh HD/Applications/PianoMarvel/PianoPlugin)

3. If the computer has antivirus software installed, check that the software settings are allowing the PianoPlugin to connect to the internet.

iPad Whitelisting:

iPads will only be restricted by network settings. See “Network Ports” below.

Network Ports:

If you have removed restrictions on your firewall and are still unable to connect the Piano Marvel plugin to the internet, please ensure that ports 5010, 19420 and 80 are open. Piano Marvel will attempt to use port 5010 first and default to port 80 if it is unavailable. Ports 5010 and 19420 use a web socket protocol to connect the plugin to the browser.  

]]> https://musicmarvel.com/2020/12/17/how-do-i-whitelist-piano-marvel-to-run-on-computers-ipads-and-networks/feed/ 4 I’m not getting a score in Piano Marvel or No MIDI connection https://musicmarvel.com/2020/12/17/im-not-getting-a-score-in-piano-marvel-or-no-midi-connection/ https://musicmarvel.com/2020/12/17/im-not-getting-a-score-in-piano-marvel-or-no-midi-connection/#comments Thu, 17 Dec 2020 19:56:31 +0000 https://musicmarvel.com/?p=7670  If you are not getting a score in Piano Marvel it could be caused by several things. Please try the steps below to troubleshoot this issue.

1) Browser

We recommend using either the latest version of Google Chrome or Firefox. If you are already using one of these browsers, please try the other.

2) Check Your Plugin Software Version (for Mac and PC users only, Chromebook, iPhone, and iPad users skip this step)

Make sure that you are using the latest version of the Piano Marvel plugin.  Please visit http://pianomarvel.com/download to find the latest version for your system.

3) MIDI Connection

Make sure that the MIDI cable is connected properly. On most cables, there is an input and an output. Usually, the input of the cable goes to the output of the keyboard and the output of the cable goes to the input of the keyboard. Check the MIDI cable’s documentation to verify if your cable should be connected this way. (Note: if you have an M-AUDIO MIDI cable, this is not the case. It will connect in to in and out to out)

4) Drivers (Webapp/Computer users only)

Check the MIDI cable manufacturer’s website for drivers for your MIDI cable. If your instrument connects through USB only, the manufacturer of your instrument should have drivers available on their website.

*If you are using a Yamaha piano, please install the appropriate driver for your instrument from the Yamaha website.  We recommend doing an internet search for USB MIDI driver for Yamaha (model of piano) for (Windows/Mac, whichever you are using).

5) Restart

Please restart your computer after installing any drivers.

6) USB Ports

If you are still having MIDI connection problems, close out of Piano Marvel, switch the MIDI cable to another USB port, and try again. Also, if you are using a USB port hub, try plugging the USB plug straight into the computer. Some USB hubs can cause communication problems.

7) System Requirements

Make sure that your system meets the system requirements for Piano Marvel to run.

Windows: Windows 7 (with Windows updates), Windows 8, Windows 10 (At least 4GB RAM, recommended 6GB or more)

MAC: OSX 10.8.5 or later (Must have an Intel Core Processor) (At least 4GB RAM, recommended 6GB or more)

iPad: iPad operating system 12 or later

Chromebook and Linux: Please make sure that you are using Chrome browser.

Android: We currently do not have an Android app, but are working on one and hope to have it available in the next few months.

]]> https://musicmarvel.com/2020/12/17/im-not-getting-a-score-in-piano-marvel-or-no-midi-connection/feed/ 28 How do I upgrade from a free account to a premium account? https://musicmarvel.com/2020/12/16/how-do-i-unsubscribe/ https://musicmarvel.com/2020/12/16/how-do-i-unsubscribe/#comments Thu, 17 Dec 2020 00:07:50 +0000 https://musicmarvel.com/?p=7659 With a premium account, you have access to all levels in Piano Marvel, premium content, and unlimited SASR tests. Please follow these steps to upgrade.

1. Go to www.pianomarvel.com and click on the account login link at the top or go to https://pianomarvel.com/login.

2. Once you are at the account login page enter your username and password to log in.

3. Once you are logged in click your name in the upper right corner, and click on Upgrade to Premium, or select Account, and then Billing from the left hand menu.

4. Enter your billing details and submit. After submitting, please log out and back in so the Premium content can be applied to the library from the server.

Note: For monthly subscriptions, your card will be billed monthly starting on the day that you first upgrade/subscribe. With annual subscriptions, your card will be charged automatically each year.

If you are upgrading on iPad, through the iPad app, your subscription will be managed through iTunes. You may also use these instructions to upgrade your account on iPad through the browser.

 

]]> https://musicmarvel.com/2020/12/16/how-do-i-unsubscribe/feed/ 21 What is the difference between Assessment Mode and Book Mode? https://musicmarvel.com/2020/12/16/what-is-the-difference-between-assessment-mode-and-book-mode/ https://musicmarvel.com/2020/12/16/what-is-the-difference-between-assessment-mode-and-book-mode/#comments Wed, 16 Dec 2020 23:48:46 +0000 https://musicmarvel.com/?p=7651 If you are using a MIDI-enabled piano you will be using Piano Marvel in assessment mode by default. This gives you all of the best features. If you are using Piano Marvel with an acoustic piano, you will want to use Piano Marvel in Book Mode. Here are the key differences between the two modes:

Assessment Mode:

  • Provides feedback on your performance
  • Tracks your lesson & song progress automatically
  • Allows for SASR tests
  • Tracks practice minutes

Book Mode:

  • No feedback on your performance
  • Allows you to manually track song progress
  • No SASR tests
  • Tracks practice minutes
]]> https://musicmarvel.com/2020/12/16/what-is-the-difference-between-assessment-mode-and-book-mode/feed/ 13 I can’t hear what I play/I have a MIDI controller https://musicmarvel.com/2020/12/16/i-cant-hear-what-i-play-i-have-a-midi-controller/ https://musicmarvel.com/2020/12/16/i-cant-hear-what-i-play-i-have-a-midi-controller/#comments Wed, 16 Dec 2020 23:29:49 +0000 https://musicmarvel.com/?p=7633

If you are using Piano Marvel with a MIDI controller, you will want to enable the virtual piano option. This will allow Piano Marvel to produce a piano sound when you play the keys that you will hear either through your device speakers, or headphones. You can enable the virtual piano by following these directions:

  1. From the dashboard, click on “Menu Options” and select “Instrument Settings.” In the Instrument Settings window, turn up the Virtual Piano volume slider.

2. You can also enable the virtual piano on the web app (Mac or PC) by adjusting the instrument volume in the mixer controls. Simply open any piece or exercise, then select the mixer controls at the bottom, and turn the instrument volume up.

]]> https://musicmarvel.com/2020/12/16/i-cant-hear-what-i-play-i-have-a-midi-controller/feed/ 7 How to Connect a MIDI Cable https://musicmarvel.com/2020/12/16/how-to-connect-a-midi-cable/ https://musicmarvel.com/2020/12/16/how-to-connect-a-midi-cable/#comments Wed, 16 Dec 2020 17:46:39 +0000 https://musicmarvel.com/?p=7614 How do I connect my MIDI cable?

A MIDI connection is required to use Piano Marvel in assessment mode which provides player feedback, scores, and progress tracking. There are currently three MIDI connection methods, a MIDI interface cable, a USB transfer cable or Bluetooth MIDI (Look at the Bluetooth MIDI title below for details). Your MIDI instrument may be compatible with one or all of these connection methods. You can order cables on our online store, if you don’t already have what you need.

MIDI INTERFACE CABLE

If your instrument has a MIDI in and MIDI out port on it, you can use a MIDI interface cable for your MIDI connection. To connect the
cable properly:

  1. The MIDI “in” connector should connect to the “out” port, and the MIDI “out” connector should go to the “in” port. (Note that if you have an M-Audio MIDI interface cable, this is not the case)
  2. Please make sure that the USB end of your cable is securely connected to your computer or device and is not kinked.
USB TRANSFER CABLE

If your MIDI instrument has a USB to host connection with the square USB connector, then you can use a USB transfer cable for your MIDI connection. This is also commonly referred to as a printer cable.

 

*FOR USE WITH AN iPAD*

If you are using Piano Marvel with an iPad, you will need an adapter. If your iPad has the Lightning port, you will use an Apple branded Lightning Camera Adapter. If you have the latest iPad PRO, you will use an Apple USB C to USB A adapter.

]]> https://musicmarvel.com/2020/12/16/how-to-connect-a-midi-cable/feed/ 14 Minimum System Requirements for Piano Marvel https://musicmarvel.com/2020/12/16/minimum-system-requirements-for-piano-marvel/ https://musicmarvel.com/2020/12/16/minimum-system-requirements-for-piano-marvel/#comments Wed, 16 Dec 2020 17:31:22 +0000 https://musicmarvel.com/?p=7606 Minimum System Requirements for Piano Marvel

 Operating system Requirements

  • Window 7 (with all possible updates) or later
  • Mac OS 10.8.5 or later
  • iPad with iOS 12 or later with 2GB or more RAM
  • iPhone with iOS 12 or later with 2GB of RAM or more

Hardware requirements

  • Windows or Mac with a Minimum of 6 GB RAM
  • USB port

Piano Requirements

  • Level 1 can be completed with 49 keys or more, but we recommend 61 keys or more.
  • We do recommend having 88 keys once you get to level 3 and higher, if possible.  You will be able to play many pieces with fewer keys, but you may not be able to complete them 100%
]]> https://musicmarvel.com/2020/12/16/minimum-system-requirements-for-piano-marvel/feed/ 2 Speed Troubleshoot for the Most Common Problems https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/ https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/#comments Fri, 11 Dec 2020 17:10:11 +0000 https://musicmarvel.com/?p=7599 Below is a quick list of steps you can do to fix the most common issues users may come across with Piano Marvel.

  • Retry the Song
  • Refresh/Reload the Page
  • Reconnect the MIDI Cable
  • Re-Configure your MIDI Instrument
  • Restart the Piano (Turn off then on again)
  • Restart the Computer or Device
  • Run updates for FireFox and or Google Chrome (for whichever browser you prefer to use) https://www.youtube.com/watch?v=AkXsnQLMZzM
  • Run your Windows or Mac Updates to the Latest Versions Possible

If these steps do not help, please look below for other common questions and solutions.

]]> https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/feed/ 38