Comments on: Speed Troubleshoot for the Most Common Problems https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/ Music Teaching and Assessment Software Thu, 18 Aug 2022 23:40:39 +0000 hourly 1 https://wordpress.org/?v=6.6.4 By: Piano Marvel https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/#comment-21333 Thu, 18 Aug 2022 23:40:39 +0000 https://musicmarvel.com/?p=7599#comment-21333 In reply to Gwen.

Thank you for reaching out to us. When you notice it, can you please send in an error report using the flag icon in the top right corner of the piece? Then I can take a look at the piece and determine if the issue is something with the piece, or maybe something else. My first suggestion would be to see if it happens on all pieces, or only certain ones, and then maybe try a different browser to see if that makes any difference. I would also recommend restarting the computer and checking to see if there are any updates on the operating system or browser that are waiting to be run. Please also feel free to email us at support@pianomarvel.com.

]]> By: Gwen https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/#comment-21331 Thu, 18 Aug 2022 04:21:12 +0000 https://musicmarvel.com/?p=7599#comment-21331 Sometimes when I’m playing, the note marker doesn’t keep up with the beat or its slow to get started. Does it mark right on the beat.

]]> By: Piano Marvel https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/#comment-21321 Mon, 15 Aug 2022 23:39:56 +0000 https://musicmarvel.com/?p=7599#comment-21321 In reply to Cheryl.

Thank you for reaching out! Can you please send in an error report using the flag button in the upper right corner on one piece that you’re seeing it on? I would love to hear what you are hearing and get it fixed. I look forward to seeing it!

]]> By: Cheryl https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/#comment-21313 Sun, 14 Aug 2022 04:52:54 +0000 https://musicmarvel.com/?p=7599#comment-21313 background accompaniment is discordant. Is it a concentration test or something wrong?

]]> By: Piano Marvel https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/#comment-21281 Tue, 02 Aug 2022 22:06:08 +0000 https://musicmarvel.com/?p=7599#comment-21281 In reply to Anthony.

Thank you for reaching out. After installing the plugin, did you restart the computer? You can respond to us at contactus@pianomarvel.com.

]]> By: Anthony https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/#comment-21272 Sat, 30 Jul 2022 01:04:45 +0000 https://musicmarvel.com/?p=7599#comment-21272 Hi, there I updated to 10.26 on the plugin. It picks up my midi just fine and tracks notes. The animation plays when I score 100 %, and it looks like it records my playing, but after the update, it won’t list my recorded attempts anymore in the records field in the pop-up, but I see in the top left it does.

I reinstalled the plugin and dumped the cache still no change.

Is it a rendering issue on the web app

everything works it just wont list my record attempts its just odd.

Cheers
Thanks for your help

running windows 11 with chrome 103.0.5060.134

]]> By: Piano Marvel https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/#comment-21210 Wed, 06 Jul 2022 19:29:53 +0000 https://musicmarvel.com/?p=7599#comment-21210 In reply to Maciej.

Thank you for reaching out to us. In Practice mode, you will see the red or green note instantaneously. In Play mode, it will show when the piece is complete. If you have any questions, you can email us directly at contactus@pianomarvel.com.

]]> By: Maciej https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/#comment-21209 Wed, 06 Jul 2022 19:25:59 +0000 https://musicmarvel.com/?p=7599#comment-21209 According to tutorial videos i should be seeing green dot when playing correct note. Yet green or red dots only shows after i finish playing. How can i turn it on to see if i played note correctly?

]]> By: Piano Marvel https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/#comment-21206 Tue, 05 Jul 2022 15:26:50 +0000 https://musicmarvel.com/?p=7599#comment-21206 In reply to Jim Chiesa.

Thank you for reaching out to us. If the factory reset on the piano has not fixed the issue, please contact Casio to see what they would recommend. Since the MIDI notes the piano is sending out are not correct, it is likely something they can help with. I would also look and see if there are firmware updates that are necessary on your piano. If you would like to email us directly, please reach out to contactus@pianomarvel.com.

]]> By: Jim Chiesa https://musicmarvel.com/2020/12/11/speed-troubleshoot-for-the-most-common-problems/#comment-21195 Fri, 01 Jul 2022 16:27:29 +0000 https://musicmarvel.com/?p=7599#comment-21195 In reply to Piano Marvel.

I have the same problem when I press the high key, it doesn’t always show the same note. My top C is detected as a B, and my bottom C is out of the app keyboard range. I’m using a Casio Celviano AP-470. I have made a factory retart on the piano and ininstalled & reinstalled the app on my laptop. No change 🙁 . I would welcome your kind assistance.

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