Below is a quick list of steps you can do to fix the most common issues users may come across with Piano Marvel.
- Retry the Song
- Refresh/Reload the Page
- Reconnect the MIDI Cable
- Re-Configure your MIDI Instrument
- Restart the Piano (Turn off then on again)
- Restart the Computer or Device
- Run updates for FireFox and or Google Chrome (for whichever browser you prefer to use) https://www.youtube.com/watch?v=AkXsnQLMZzM
- Run your Windows or Mac Updates to the Latest Versions Possible
If these steps do not help, please look below for other common questions and solutions.
In the flashcards the bar is black so I cannot see the notes. I am using a macbook an chrome with my midi keyboard and a usb cable. According to tutorials this bar should be blue so I can see the notes, can you please help me?
Thanks for reaching out to us. Please uninstall the plugin software, restart the computer and install the plugin software again. This should fix the issue you are experiencing.
Regards,
Suzette
Piano Marvel
how do you adjust the latecy?
Thank you for reaching out to us. There should not be any latency, but if you are experiencing some, please send me an email at contactus@pianomarvel.com with your device, piano, and connection cable specifications and where you are getting latency. The most common thing people see as latency is having the Virtual Piano volume in the Menu, Instrument Settings turned on when it does not need to be. The Virtual Piano would only be used if you are using a MIDI controller that cannot make its own sound. Otherwise, you would want it off.
I have consistently done the correct excercise but it constantly says I got 57% ?
Thank you for reaching out to us. Can you please send an error report using the report button on the bottom of the exercise? Please also send a screenshot of the grading that you are getting. I look forward to hearing from you so I can investigate.
Hi, I keep getting kicked out of the app when in method 4, D major chords and scales. I can’t continue on with joy to the world without learning these. Can you help me please?
Thank you for reaching out to us. Please submit an error report by clicking on the Report error button either on the bottom blue bar, or click on Options on the bottom blue bar and then select Report Error (which one you will do depends on which version of Piano Marvel that you are using). I look forward to hearing from you. You may also email us at contactus@pianomarvel.com.
I am stuck on inverted triads flashcards in 4-B #20. The chords scroll so slowly and jaggedly I cannot see them fast enough to get any faster than about 80 seconds instead of the required 60.6 seconds. Also, the exercise frequently freezes and I have to restart the computer. That hasn’t happened on any other exercises.
Thank you for reaching out to us. Please click on the Report button on the bottom bar (depending on whether you are using the iPad app or the web app it might be in the options section on the blue bar at the bottom, or listed separately) and submit the error report. This will provide the information that I need regarding your device, browser, which version of Piano Marvel, and more. I look forward to receiving it so I can help you get it straightened out.