Thank you for reaching out to us. Please log out and back in so the Premium access can be applied to the library. If you have any questions, please let us know at contactus@pianomarvel.com.

Thank you for contacting us. I am not 100% certain, but you should be able to put a gift card on file for an annual subscription. If you cannot put it on file for the renewing subscription, I would recommend trying the purchase of a gift code in our store at musicmarvel.com/store. Since that is a finite purchase, not a renewable subscription, it may work if the other way does not. We do also have the option for using a Paypal account if you have that and would like to use it. If you have any questions, please let us know at contactus@pianomarvel.com.

Thank you for reaching out to us. It sounds like the billing information you are entering might not exactly match the billing information on the statement. I have seen it rejected for spelling street out instead of abbreviating it like the statement has, or not spelling the first name out, like Kate vs. Katherine. Paypal is our credit card processor, so all payments run through Paypal’s systems, whether they are debit, credit, or using Paypal balance. If you have questions, please email us at contactus@pianomarvel.com.

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PayPal declined this transaction. Please try a different payment method or contact PayPal customer service.
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Thank you for reaching out to us. The promo codes are good for 20% off the monthly charge. If you are wanting to purchase an annual account, there is no promo code for that, since it is already more than 40% discounted. If you have any questions, please email us at contactus@pianomarvel.com.

Thanks for reaching out to us. Yes, you can choose to use Paypal instead of a card by clicking on the option for Paypal and clicking on the Update Billing Information button. If you have any questions, please email us at contactus@pianomarvel.com.