If you are not getting a score in Piano Marvel it could be caused by several things. Please try the steps below to troubleshoot this issue.
We recommend using either the latest version of Google Chrome or Firefox. If you are already using one of these browsers, please try the other.
2) Check Your Plugin Software Version (for Mac and PC users only, Chromebook, iPhone, and iPad users skip this step)
Make sure that you are using the latest version of the Piano Marvel plugin. Please visit http://pianomarvel.com/download to find the latest version for your system.
3) MIDI Connection
Make sure that the MIDI cable is connected properly. On most cables, there is an input and an output. Usually, the input of the cable goes to the output of the keyboard and the output of the cable goes to the input of the keyboard. Check the MIDI cable’s documentation to verify if your cable should be connected this way. (Note: if you have an M-AUDIO MIDI cable, this is not the case. It will connect in to in and out to out)
4) Drivers (Webapp/Computer users only)
Check the MIDI cable manufacturer’s website for drivers for your MIDI cable. If your instrument connects through USB only, the manufacturer of your instrument should have drivers available on their website.
*If you are using a Yamaha piano, please install the appropriate driver for your instrument from the Yamaha website. We recommend doing an internet search for USB MIDI driver for Yamaha (model of piano) for (Windows/Mac, whichever you are using).
Please restart your computer after installing any drivers.
6) USB Ports
If you are still having MIDI connection problems, close out of Piano Marvel, switch the MIDI cable to another USB port, and try again. Also, if you are using a USB port hub, try plugging the USB plug straight into the computer. Some USB hubs can cause communication problems.
7) System Requirements
Make sure that your system meets the system requirements for Piano Marvel to run.
Windows: Windows 7 (with Windows updates), Windows 8, Windows 10 (At least 4GB RAM, recommended 6GB or more)
MAC: OSX 10.8.5 or later (Must have an Intel Core Processor) (At least 4GB RAM, recommended 6GB or more)
iPad: iPad operating system 12 or later
Chromebook and Linux: Please make sure that you are using Chrome browser.
Android: We currently do not have an Android app, but are working on one and hope to have it available in the next few months.