If you are not getting a score in Piano Marvel it could be caused by several things. Please try the steps below to troubleshoot this issue.
We recommend using either the latest version of Google Chrome or Firefox. If you are already using one of these browsers, please try the other.
2) Check Your Plugin Software Version (for Mac and PC users only, Chromebook, iPhone, and iPad users skip this step)
Make sure that you are using the latest version of the Piano Marvel plugin. Please visit http://pianomarvel.com/download to find the latest version for your system.
3) MIDI Connection
Make sure that the MIDI cable is connected properly. On most cables, there is an input and an output. Usually, the input of the cable goes to the output of the keyboard and the output of the cable goes to the input of the keyboard. Check the MIDI cable’s documentation to verify if your cable should be connected this way. (Note: if you have an M-AUDIO MIDI cable, this is not the case. It will connect in to in and out to out)
4) Drivers (Webapp/Computer users only)
Check the MIDI cable manufacturer’s website for drivers for your MIDI cable. If your instrument connects through USB only, the manufacturer of your instrument should have drivers available on their website.
*If you are using a Yamaha piano, please install the appropriate driver for your instrument from the Yamaha website. We recommend doing an internet search for USB MIDI driver for Yamaha (model of piano) for (Windows/Mac, whichever you are using).
Please restart your computer after installing any drivers.
6) USB Ports
If you are still having MIDI connection problems, close out of Piano Marvel, switch the MIDI cable to another USB port, and try again. Also, if you are using a USB port hub, try plugging the USB plug straight into the computer. Some USB hubs can cause communication problems.
7) System Requirements
Make sure that your system meets the system requirements for Piano Marvel to run.
Windows: Windows 7 (with Windows updates), Windows 8, Windows 10 (At least 4GB RAM, recommended 6GB or more)
MAC: OSX 10.8.5 or later (Must have an Intel Core Processor) (At least 4GB RAM, recommended 6GB or more)
iPad: iPad operating system 12 or later
Chromebook and Linux: Please make sure that you are using Chrome browser.
Android: We currently do not have an Android app, but are working on one and hope to have it available in the next few months.
Does the sight reading app work only with electric keyboards? When I try to use it a get a warning that the ‘midi’ connection is not working. But I am using a piano, not a keyboard.
Thank you for reaching out to us. Currently, you can only receive grading if you are using a MIDI connection from a keyboard or electronic piano, but you can still use Book Mode (the other option when the popup gives you two choices) to learn piano. We are working on the ability to have the device “hear” an acoustic piano and hope to have that available soon. Many users are using Book Mode, as you are still provided the information needed to successfully play piano. You can also reach out with questions, to firstname.lastname@example.org.
How to set up the book mode? I am using a piano not a keyboard. When will the program be updated to “hear” an acoustic piano?
Thanks for reaching out to us. To use Book Mode, click on Assess and select Book Mode. We are still working on the ability to “hear” acoustic pianos and will release it as soon as it is ready. We do not have a planned release date, yet. If you have any questions, please email us at email@example.com.
Do you have any idea how to connect Yamaha P85? I tried 2 different USB midi cable and both gave me the same issue. During the testing phase, it can only detect first note i strike and not able to detect the subsequent notes no matter which key i play.
Thanks for reaching out to us! It sounds like you might have some security settings on your computer that are blocking the plugin software from running correctly. Please go into your security program and enter an exception for the plugin software. Please also make sure that you are using Piano Marvel in Chrome, Firefox, or Safari, and that you do not have a VPN running. If the issue persists, please email us at firstname.lastname@example.org.
I have the exact same issue as described by Amanda (Yamaha P-71). I am using the App on a brand new iPad (that I bought specifically for Piano Marvel, so would be very disappointed if it didn’t work…).
When I first attached the iPad to the keyboard, it detected the first note and said “Connected”, then it switched to “your keyboard is not supported by Piano Marvel” or something similar. Now the app just shows the option to use book mode, I cannot even get back to the option to connect a device. I have tried connecting another keyboard that I have used with Piano Marvel before, but the app only offers the book mode option.
Do you have any suggestions?
Thank you for reaching out to us. I apologize, we do not have any notifications that say a device isn’t supported by Piano Marvel. Can you please send me a screenshot of the notification? I wonder if the notification said “This Accessory is not Supported” which would mean that the adapter you are using is not an Apple-supported adapter. I prefer to use Apple-branded adapters because they are so proprietary regarding what they will allow the device to work with. You can also email us directly at email@example.com.
The keys I play on my keyboard aren’t syncing up with the keys Piano Marvel says I’m playing. I’ve tried it on both my laptop and my iPad and I get the same results
Thank you for reaching out to us. I would recommend doing a factory reset on your piano. It is possible that the piano has gotten transposed up or down a few semitones and is sending out a different MIDI signal from the one it normally would. If you have any questions, please email us at firstname.lastname@example.org.
Checked all that were mentioned above, still not getting any score, it just cannot detect the sound, no idea what’s happening
Thank you for reaching out to us. Please email your setup specifications to email@example.com, including your device (Windows PC, Mac, iPad or iPhone), its operating system, which browser (if you are on a computer), what electric piano/keyboard you have, what cables you are using to connect, etc. I am sorry, I cannot troubleshoot without that information. If you are using a computer and have a Yamaha keyboard/piano, please install the Yamaha driver and restart the computer.
need help with installing the piano plug-in on a Mac. It asks me to download and install. I have done that, but it is stuck in a loop. I cannot start my lesson.
Thank you for reaching out to us. If the plugin has been installed, you should see a Piano Marvel icon (blue circle with white piano keys inside) in the upper right-hand corner of your screen, at the very top by where most people have the time. Please launch Piano Marvel by clicking on that icon and choosing to launch in Chrome or Firefox. Those two are the ones that Piano Marvel works best in, so I would recommend trying them at first to make sure everything is connected, then, if you prefer Safari, you can try Safari. If you have any questions, please let me know by email at firstname.lastname@example.org.
I am using Piano Marvel with a Microsoft Surface and the Midi (usb) connection. The setup recognizes my piano as a Clavinova, and the app reacts properly to the keys I play, but the moderator’s voice and accomp sound is not coming through to my piano speakers — it’s only coming through my laptop speaker. I was using my IPAD previously and thought all the sound was coming thru the piano.
Thank you for reaching out to us. You can run an aux cable from the headphone jack of your computer to your piano’s aux in/line in/audio in jack. Your iPad was probably sending the audio out of the USB C/Thunderbolt port on the bottom of your iPad, but the computer is not designed the same way. If you have any questions, please email us at email@example.com.
It would have been massively helpful if you showed somewhere on the website or the relevant screen, that you’re supposed to set up a midi connection to practice sight-reading. There’s no reason we would assume that, as every computer has a mike – and there’s absolutely nothing in the setup process, or even the introductory video, that give any hint of it.
Thank you for reaching out to us. The setup video in the videos tab on the top bar shows setting up the MIDI connection. We do not have the ability for the software to use the microphone to recognize the note currently but are working on adding that ability. If you have any questions, please let me know. You can email us directly at firstname.lastname@example.org if you wish.
Hello! I would like to know if it is possible to use “Piano Marvel” from an acoustic piano (without cable or midi connection), and if so, how?
Thank you for reaching out to us. Yes, you would use Piano Marvel in Book Mode to learn with an acoustic piano. You will not currently receive grading on correct or incorrect notes with Book Mode, but we are working on a Microphone Assessment tool that will allow the device to “hear” acoustic notes being played and grade them.
I have Casio Digital Piano AP-80R which I have connected via USB a cable (printer port type cable) to a Windows 10 computer.
I have downloaded (from the Casio website) and installed what seems to be the lastest Casio usb midi driver called XW-DJ1 Version 2.26. With cable connect and the Piano switched on, the tell-tale pink-plonk sound is heard on the computer indicating a USB device has been connected.
In the Piano Marvel Settings:-
“Select an Instrument” = Piano
“Select a Midi Device” = “Casio in USB 1” appears in the box. There another option in the pull down Menu called “Casio Midi-in 1” but if this selected, it always reverts back to “Casio in USB 1”.
When I press a key on the piano, the “Test Your Connection” emblem does not flash indicating there is no connection. Does anybody know why? I have tried changing USB ports on the computer, rebooting etc., and checking that the midi driver appears Windows 10 Devices > Sound, but no joy.
The driver Casio usb midi driver XW-DJ1 Version 2.26 says its for Windows 7,8 and 8. In absence of a Windows 10 driver (as far as I can see), it not obvious what to do next.
Would connection via a midi USB – Din in/out cable work any better?
Could it be that the Casio AP-80R which is about 15 years old, isn’t up to the job despite having the relevant interfaces?
Some sort of guidance would be appreciated since I have Piano Marvel on a free trail which is running out and I haven’t played a note yet.
Thank you for reaching out to us. What browser are you using Piano Marvel in? Do you have the Piano Marvel plugin software downloaded and installed on the computer? Did you restart the computer after installing the Casio driver? In the Control Panel, Printers and Devices section, what type of device does your keyboard show up as? Please email the answer to these questions to email@example.com so I can help you with troubleshooting the difficulty.
I am not hearing the score for any music I attempt to play or listen to. I can hear the count-in, the metronome and the instrument, both mine and PM’s virtual piano, but no accompaniment. I have updated both Google Chrome and Firefox, uninstalled and reinstalled the current PM plugin, restarted my W7 PC several times to no avail. All was working fine yesterday, I launched PM today and encountered this issue. Yamaha P255 digital piano via straight MIDI cable into Creative EMU-0404 PCI sound card, oldie but goodie and still works fine. I have not updated any Windows, Creative or Yamaha drivers and all other DAW’s and virtual piano apps work fine. Not sure why this is happening, any suggestions?
Thank you for reaching out to us. What is your accompaniment volume set to in the Mixer? Are you using the plugin version or non-plugin version? If you wish, you can contact us directly at firstname.lastname@example.org.
I was successfully using PM on Monday, no issues, all was working as intended. Tuesday I launched PM and there was no accompaniment music playing at all. There have been no changes to my PC. I can hear the count-in, metronome and PM’s virtual piano but no musical accompaniment. If I lower the instrument volume to Off I can hear my digital piano as well, which is how I usually practice. All of my other music and piano related software work without issue.
I’ve updated both of my browsers, Google Chrome and Firefox to their latest version, Firefox is the browser I normally use with PM. I’ve uninstalled then reinstalled the PM plug-in and was already using the latest version, restarted my PC several times as well as the PM plug-in to no avail.
My system consist: Windows 7 Ultimate SP1 (x64), 32GB RAM, Intel i7-4770K CPU, Yamaha P-255 digital piano connected to a Creative EMU 0404 PCI sound card via straight MIDI cable, no drivers necessary. Years ago I used to use the Yamaha UX16 MIDI to USB cable and still have the Yamaha drivers installed but they’ve posed no problems after switching to the straight MIDI cable.
It is now Friday and I still have no musical accompaniment. I am out of ideas as far as troubleshooting to correct the problem, any suggestions?
Thanks for your help.
Thank you for reaching out to us. What is the accompaniment volume set at in the Mixer? If you wish to email us directly, you can at email@example.com.
Hello, how to unlock next levels in the Samurai sight reading having an acoustic piano? It requires 86 points from the software but with the acoustic piano it’s not possible to gain.
Can you please help me? I have many students using Piano Marvel on acoustic pianos.
Thank you for your question! The Sight-reading Samurai requires a MIDI connection to move on, but the Piano Marvel sight-reading book in the library is the same materials but does not have a score requirement to open the next piece. If you have any questions, please email us at firstname.lastname@example.org.