If you find that you cannot hear the count-in but can hear the accompaniment and/or metronome and all other audio on the device, please refresh the page. Reloading should clear up the issue. If the issue persists, you may want to try using Chrome (if you are using Edge) or using the plugin version of Piano Marvel by installing the Piano Marvel plugin software available for Mac and Windows computers. If you have any questions or concerns, please email us at contactus@pianomarvel.com.