Welcome to Piano Marvel Support
Browse or search for support topics and frequently asked questions below
What do I do if the count-in is not audible?
If you find that you cannot hear the count-in but can hear the accompaniment and/or metronome and all other audio on the device, please refresh the page. Reloading should clear up the issue. If the issue persists, you may want to try using Chrome (if you are using...
Do you support Chromebook?
We do support Chromebook! Please use Piano Marvel in your Chrome browser with our latest version that does not require the plugin software. Log into Piano Marvel like normal and connect your instrument in the Menu, Instrument Settings area. If you have any questions,...
What Keyboard Shortcuts are Available in Piano Marvel?
In Piano Marvel, we have several shortcut keys that you can use if you are on a computer. We will be working on adding some keyboard shortcuts from the piano keyboard in the future. 1 will start Prepare mode 2 will start Assess mode Space Bar starts and stops whatever...
How do I adjust the cursor color?/The cursor is distracting.
If you find the color density of the cursor to be too dark for your taste, or you would like to use the software without the cursor, you can do so. Simply click on your name in the upper right corner of the software, then go to Preferences, and adjust the cursor to...
How do I Select the Measures I Would Like to Practice?
There are multiple ways to practice a few measures without having to play through the entire piece. One way is to use the Practice mode, or slicings, in the piece. You can find these by clicking on the Practice button on the lower bar. You will see three options,...
Does Piano Marvel run on Android?
Android devices have limited options in Piano Marvel. Browsing the music library is available on Android tablets. Play-along, scoring, and assessment features are not currently supported. Piano Marvel has plans to add more feature options for Android devices soon. ...
How do I whitelist Piano Marvel to run on computers, iPads and networks?
PC Whitelisting: 1. Check the Windows firewall settings to ensure that the Piano Marvel plugin is allowed through the firewall. 2. If the computer has antivirus software installed, check that the software settings are allowing the Piano Marvel Plugin to run ...
I’m not getting a score in Piano Marvel or (No MIDI connection)
If you are not getting a score in Piano Marvel it could be caused by several things. Please try the steps below to troubleshoot this issue. 1) Browser We recommend using either the latest version of Google Chrome or Firefox. If you are already using one of these...
How do I unsubscribe?
1. Go to www.pianomarvel.com and click on the account login link at the top or go to https://pianomarvel.com/login 2. Once you are at the account login page enter your username and password to log in 3. Once you are logged in, click on your name in the upper right...
How do I upgrade from a free account to a premium account?
With a premium account, you have access to all levels in Piano Marvel, premium content, and unlimited SASR tests. Please follow these steps to upgrade. 1. Go to www.pianomarvel.com and click on the account login link at the top or go to...
How do I restart the plugin?
If you have already installed the Piano Marvel plugin and you are seeing a message “Plugin Not Found” Please check the following. 1. Please make sure that you are using either Google Chrome, Firefox or Safari. Other browsers are not compatible at this time. 2. For...
How do I reinstall the plugin?
Instructions for Windows Computers: 1. First, we need to uninstall the current plugin. Go to the control panel and select the programs section. 2. Look for the Piano Marvel plugin in the list of programs and double click it to uninstall. Windows will then guide...
How do I install the plugin?
The plugin is only used on PC or Mac, it is not needed for the iPad app. 1. Go to www.pianomarvel.com using Google Chrome or Firefox and click on the “Launch App” link. Log in and go to Menu, Instrument Settings. 2. If the plugin is not installed you should receive a...
What is the difference between Assessment Mode and Book Mode?
If you have been using Piano Marvel a while, you have probably been using it in Assessment Mode. Book Mode was introduced in Spring of 2016. If you are using a MIDI enabled piano you will be using Piano Marvel in assessment mode by default. This gives you all of the...
Clear Cache: How do I delete song files from my computer?
In some cases, it may help to clear out the song cache on your computer. The video below shows how to do this on PC and on Mac computers. https://www.youtube.com/watch?v=tmfbQi9c4OE&feature=emb_logo
How can I connect to Bluetooth MIDI?
Currently, Bluetooth MIDI works for iPads and most Mac computers. But you can get Windows computers to utilize a Bluetooth MIDI connection, with a little extra effort. Windows computers are also Bluetooth MIDI capable using the instructions in this article...
PC or Mac: I don’t hear any sound from Piano Marvel
1. In a piece or exercise, look in the Play Controls in the lower right corner and make sure that the Accompaniment volume is turned up. 2. Check your computer volume to make sure it is turned on and that no external speakers or headphones might be connected. 3....
iPad: I don’t hear any sound from Piano Marvel
The Piano Marvel iPad app sound is controlled by the ringer settings on the iPad. Please check the following. 1. If your iPad has a mute switch, please make sure it is set to the “Ringer On” position. 2. On some iPads, the ringer sound is controlled in the “Control...
I can’t hear what I play/I have a MIDI controller
If you are using Piano Marvel with a MIDI controller, you will want to enable the virtual piano option. This will allow Piano Marvel to produce a piano sound when you play the keys that you will hear either through your device speakers, or headphones. You can enable...
How many keys should my keyboard/piano have to use Piano Marvel?
We recommend 61 keys or more for most of the songs and exercises. You can do the exercises in levels 1 and 2 with less than 61 keys. For levels 4 and up we recommend an 88 key keyboard. Visit our Online Store to see recommended equipment ->
How can I create and manage a parent account?
Parent accounts are used by schools and large studios (Usually 25+ students) to set up and manage student accounts. Please contact Piano Marvel at 866-680-1290 or contactus@pianomarvel.com to get more information.
Can I link my students to my teacher account?
Music students can link their account to a teacher. This allows the teacher to view practice information such as scores, practice minutes, and other accomplishments in teacher reports. For security reasons, a teacher cannot link to a student account, but a...
How do I link to my teacher’s account?
1. Go to https://www.pianomarvel.com and log into the application.2. Once logged in click on the profile tab in the upper right corner where it shows your name and select My Teacher.3. Click on the edit button at the right end of the teacher space and then enter your...
How do I update my billing information?
How do I redeem a gift card or subscription code? If you already have a Piano Marvel account (free or premium) follow these steps: 1. Visit https://www.pianomarvel.com 2. Click the “Account Login” link and log in 3. Click on Billing and click the Subscription Code box...
Reading Page Turns in Piano Marvel
Reading page turns in Piano Marvel is really easy. If you are not familiar with reading the page turns, however, please watch this video to see it in action. https://www.youtube.com/watch?v=d0YIMYYISSE
Audio Set up/when to use which cable?
The best setup for your audio will depend on the audio connections that your piano/keyboard has available. We recommend watching the video below for a walkthrough of different audio setup options. https://youtu.be/FkezfTRBt5o
How to Connect a MIDI Cable
How do I connect my MIDI cable? A MIDI connection is required to use Piano Marvel in assessment mode which provides player feedback, scores, and progress tracking. There are currently three MIDI connection methods, a MIDI interface cable, a USB transfer cable or...
Minimum System Requirements for Piano Marvel
Minimum System Requirements for Piano Marvel Operating system Requirements Window 7 (with all possible updates) or laterMac OS 10.8.5 or lateriPad with iOS 10 or later, preferably iOS 12 or lateriPhone with iOS 10 or later, preferable iOS 12 or later Hardware...
Speed Troubleshoot for the Most Common Problems
Below is a quick list of steps you can do to fix the most common issues users may come across with Piano Marvel. Retry the SongRefresh/Reload the PageReconnect the MIDI CableRe-Configure your MIDI InstrumentRestart the Piano (Turn off then on again)Restart the...
iPhone Setup for Piano Marvel
You can now use Piano Marvel on your iPhone. Currently, there are multiple ways to use Piano Marvel with your iPhone! Watch the video or read more below to learn more. On-Screen Keyboard: The simple solution requires no accessories if you want to use the on-screen...