Below is a quick list of steps you can do to fix the most common issues users come across with Piano Marvel. Running through these steps solve approximately 90% of all technical issues you may come across when using Piano Marvel.

 

• Refresh/Reload the Page
• Reconnect the MIDI Cable
• Re-Configure your MIDI Instrument
• Restart the Piano (Turn off then on again)
• Restart the Computer or Device
• Retry the Song
• Run updates for FireFox and or Google Chrome (for whichever browser you prefer to use) https://www.youtube.com/watch?v=AkXsnQLMZzM
• Run your Windows or Mac Updates to the Latest Versions Possible

 

If these steps do not help, please look below for other common questions and solutions.

A MIDI connection is required to use Piano Marvel in assessment mode which provides player feedback, scores and progress tracking. There are currently two MIDI connection methods. a MIDI interface cable or a USB transfer cable. Your MIDI instrument may be compatible with one or both of these connection methods. You can order cables on our online store if you don’t already have what you need.

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MIDI INTERFACE CABLE

If your instrument has a MIDI in and MIDI out port on it, you can use a MIDI interface cable for your MIDI connection. To connect the
cable properly:

1. The MIDI “in” connector should connect to the “out” port, and the MIDI “out” connector should go to the “in” port. (Note that if you have an M-Audio MIDI interface cable, this is not the case)
2. Please make sure that the USB end of your cable is securely connected to your computer or device and is not kinked.

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USB TRANSFER CABLE

If your MIDI instrument has a USB to host connection with the square USB connector, then you can use a USB transfer cable for your MIDI connection. This is also commonly referred to as a printer cable.

1. Go to www.pianomarvel.com and click on the account login link at the top or go to https://pianomarvel.com/users/login
2. Once you are at the account login page enter your username and password to login
3. Once you are logged in click the link “Change Your Subscription Payment Method” and update your payment information on the next page

1. Go to www.pianomarvel.com and login to the application
2. Once logged in click on the profile tab and select the “My Teacher” sub-tab
3. Enter your teacher’s “Teacher Code” or your teacher’s email address in the box and click the “Assign Teacher” button

For security reasons, a teacher cannot link to a student account, but a student can link to a teacher account. If you would like your student’s to link to your teacher account so that you can receive automatic practice reports, please ask your students to follow these steps.

1. Go to www.pianomarvel.com and login to the application
2. Once logged in click on the profile tab and select the “My Teacher” sub-tab
3. Enter your teacher’s “Teacher Code” or your teacher’s email address in the box and click the “Assign Teacher” button

We recommend 61 keys or more for most of the songs and exercises. You can do the exercises in levels 1 and 2 with less than 61. For levels 4 and up we recommend an 88 key keyboard.

If you are using Piano Marvel with a MIDI controller, you will want to enable the virtual piano option. This will allow Piano Marvel to produce a piano sound when you play the keys that you will hear either through your device speakers, or headphones. You can enable the virtual piano in one of two ways.

1. Open the instrument settings window and make sure the virtual instrument checkbox is checked. Also, make sure that the volume is turned up.
2. You can also enable the virtual piano by adjusting the instrument volume in the play controls. Simply open any song, then select the play controls at the bottom, and turn the virtual instrument volume up. 

 

Currently, bluetooth MIDI works for iPads and most mac computers. Windows computers are not bluetooth MIDI capable.

Watch this video to see how to setup bluetooth MIDI on a Mac:

Watch this video to see how to setup bluetooth MIDI on an iPad:

If you have been using Piano Marvel a while, you have probably been using it in Assessment Mode. Book Mode was introduced in Spring of 2016. If you are using a MIDI enabled piano you will be using Piano Marvel in assessment mode by default. This gives you all of the best features. If you are using Piano Marvel with an acoustic piano, you will want to use Piano Marvel in Book Mode. Here are the key differences between the two modes:

Assessment Mode:

• Provides feedback on your performance
• Tracks your lesson & song progress automatically
• Allows for SASR tests
• Tracks practice minutes

Book Mode:

• No feedback on your performance
• Allows you to manually track song progress
• No SASR tests
• Tracks practice minutes

Watch this video about book mode for more details

Please follow the steps below or watch this video tutorial for installing the plugin: https://www.youtube.com/watch?v=ecYixnN72VY

1. Go to www.pianomarvel.com using Google Chrome or Firefox and click on the “Launch App Now” link.
2. If the plugin is not installed you should receive a prompt to download and install the plugin. Click the download link.
3. Once the download has finished, you will need to open/run the plugin that you downloaded. If you don’t see it at the bottom of the screen, you should be able to find it in the downloads folder.
4. Once you have opened the installer, follow the on screen prompts to complete the installation. Once the installation is complete you will be ready to start.
5. Return to pianomarvel.com and click the “Launch App Now” link. You should now be able to login and use the program.

Instructions for Windows Computers:

1. First we need to uninstall the current plugin. Go to the control panel and select the programs section.
2. Look for the Piano Marvel plugin in the list of programs and double click it to uninstall. Windows will then guide you through the uninstall process.
3. Once the plugin is uninstalled, open either Google Chrome or Firefox and visit www.pianomarvel.com/app. Once there, you will be prompted to download the plugin. This will automatically recommend the latest plugin version available.
4. Once the plugin is downloaded, please open the downloaded Piano Plugin file to run the installer, then follow the installation instructions. (Note: Though it is not required, it is recommended that you restart the computer after installing)

Instructions for Mac Computers:

1. First we need to uninstall the current plugin. Open the applications folder and search for the Piano Marvel folder.
2. Drag and drop the Piano Marvel folder into the trash bin or delete it to uninstall.
3. Restart your computer to clear out any remaining running files.
4. Once the plugin is uninstalled, open either Google Chrome or Firefox and visit www.pianomarvel.com/app. Once there, you will be prompted to download the plugin. This will automatically recommend the latest plugin version available.
5. Once the plugin is downloaded, please open the downloaded Piano Plugin file to run the installer, then follow the installation instructions.
6. Once the installation is complete, please restart the computer again.

 

If you have already installed the Piano Marvel plugin and you are seeing a message “Plugin Not Found” Please check the following.

1. Please make sure that you are using either Google Chrome or Firefox. Other browsers are not compatible
2. You may need to restart the plugin. Please follow the instructions on the video link below to restart it.

Video: Watch How to Restart the Piano Marvel Plugin

1. Go to www.pianomarvel.com and click on the account login link at the top or go to https://pianomarvel.com/users/login
2. Once you are at the account login page enter your username and password to login
3. Once you are logged in click the link “Unsubscribe” and confirm your choice to unsubscribe. Your account will remain active however until the end of the billing cycle.

Note: Your account and account information will not be deleted if you unsubscribe. This means that if you unsubscribe for any amount of time and then return to activate your account again, your practice trophies will still be saved for you just as they were when you unsubscribed.

With a premium account you have access to all levels in Piano Marvel and unlimited SASR tests. Please follow these steps to upgrade.

1. Go to www.pianomarvel.com and click on the account login link at the top or go to https://pianomarvel.com/users/login
2. Once you are at the account login page enter your username and password to login
3. Once you are logged in click the link “Create a billing profile and activate account”
4. Enter your billing details and submit

Note: For monthly subscriptions, your card will be billed monthly starting on the day that you first upgrade/subscribe. Also with annual subscriptions your card will be charged automatically each year.

If you are not getting a score in Piano Marvel it could be caused by several things. Please try the steps below to troubleshoot this issue.

1) Browser

We recommend using either the latest version of Google Chrome or Firefox. If you are already using one of these browsers, please try the other.

2) Check Your Version

Make sure that you are using the latest version of Piano Marvel. For Windows Vista, 7, 8 or 10 computers use Piano Marvel 2.0 at www.pianomarvel.com then click the “Launch App Now” link. Windows. XP users will need to use the legacy version of Piano Marvel version 1.3.1. You can download it from this link: www.pianomarvel.com/download. For Mac 10.8.5 or later use Piano Marvel 2.0 with the latest version of Google Chrome or Firefox. Mac users running OSX versions earlier than 10.8.5 should upgrade to 10.8 or later to use Piano Marvel.

3) MIDI Connection

Make sure that the MIDI cable is connected properly. On most cables there is an input and an output. Usually the input of the cable goes to the output of the keyboard and the output of the cable, goes to the input of the keyboard. Check the MIDI cable’s documentation to verify if your cable should be connected this way. (Note: if you have an M-AUDIO MIDI cable, this is not the case. It will connect in to in and out to out)

4) Drivers

Check the MIDI cable manufacturers website for drivers for your MIDI cable. If you instrument connects through USB only, the manufacturer of your instrument should have drivers available on their website.

5) Restart

Please restart your computer after installing any drivers.

6) USB Ports

If you are still having MIDI connection problems, close out of Piano Marvel, switch the MIDI cable to another USB port, and try again. Also, if you are using a USB port hub, try plugging the USB plug straight into the computer. Some USB hubs can cause communication problems.

7) System Requirements

Make sure that your system meets the system requirements for Piano Marvel to run.

Windows: Vista, Windows 7, Windows 8, Windows 10

At least 2GB RAM (recommended 4GB or more)

MAC: OSX 10.8.5 or later (Must have an Intel Core Processor)

At least 2GB RAM (recommended 4GB or more)