Piano Marvel offers a count-in and accompaniment in Play Mode. If you are not hearing any accompaniment or the voice counting you in when you press Play, please follow the steps to correct the issue:
1. In a piece or exercise, look in the Mixer Controls in the lower right corner and make sure that the Accompaniment volume is turned up.
2. Check your device volume to make sure it is turned on and that no external speakers or headphones might be connected.
3. Restart the device and try the exercise or piece again.
4. If the audio is still not functioning, please email our support team at firstname.lastname@example.org.